HeyGen down? The answer is at the top of this page. Appys checks HeyGen’s official status page as you arrive, so what you see is never more than a few minutes old. Below is what to check on your side, what to do while you wait, and how to hear when it’s fixed.
HeyGen down for everyone, or just you?
If the status above says HeyGen is working normally but it isn’t working for you, the problem is most likely closer to home. Press Is it just me? at the top of the page: your own device and our server both try to reach heygen.com, and the answer tells you which side the problem is on.
Then try these quick checks:
- Open HeyGen on another network, such as mobile data instead of Wi-Fi.
- Try a different browser or a private window, to rule out an old cache or a browser extension.
- Restart your router if lots of websites are slow, not just this one.
- Make sure your device’s date and time are set automatically: a wrong clock can stop secure connections.
- Start a new chat and ask something short. Long chats, big files and image or voice requests are often the first things to fail when an AI service is under strain.
HeyGen down? What to do while you wait
- Check which part is affected. HeyGen splits its status into 6 parts, listed under What HeyGen reports on above, so a problem in one may not touch the ones you use.
- Copy your prompt somewhere safe before you retry, so a failed answer doesn’t lose your work.
- Expect slow answers and usage limits before a full outage: AI services often slow down or cap requests first.
- For anything urgent, ask another assistant, and check its answer as carefully as you would HeyGen’s.
- Keep this page open: the status changes by itself when HeyGen posts the fix, so there’s no need to keep refreshing.
If it drags on and the work can’t wait, the alternatives near the top of this page are other AI image, video and voice tools that are working right now.
Why apps like HeyGen go down
AI services go down most often when demand spikes, after a new model or feature launches, or when the data centres and chips they rely on have problems. Even big outages are often partial, hitting one feature, one region or one group of users rather than everyone. That’s why HeyGen can work fine for you while its status page reports a problem, or the other way round.
How Appys checks HeyGen
Every status on this page comes from HeyGen’s official status page, where HeyGen’s own team posts problems and fixes. Its status page covers 6 parts: https://www.heygen.com, https://app.heygen.com, https://api.heygen.com, https://www.liveavatar.com, https://app.liveavatar.com and https://api.liveavatar.com. Appys reads it whenever someone opens this page and regularly in between, keeps a record of every problem it posts and works out the 90-day uptime from that record. We never change what HeyGen says, and nobody can pay to change a status or a record.
A quiet status page doesn’t always mean nothing is wrong: some companies post small problems late, or not at all. That’s why this page also shows how openly HeyGen reports its problems.
How long do HeyGen outages last?
It depends on what broke. Small problems are often fixed within the hour, while a big outage can take most of a day. The history above lists every problem HeyGen has posted recently, when each one started and how long it took to fix, so you can see what’s normal for HeyGen rather than guessing. While a problem is open, the latest update from HeyGen is shown at the top of this page.
About HeyGen
AI video maker with talking avatars and video translation.
On Appys it’s listed under AI tools, with the other AI image, video and voice tools we follow.
Hear when HeyGen is back
Send one email to [email protected] with Watch HeyGen in the subject and we’ll email you when HeyGen reports a major outage, and again when it’s fixed. You can also follow its problems in a feed reader or a Slack channel, or add a live badge to your own site; both are explained above.
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