Frame.io down? The answer is at the top of this page. Appys checks Frame.io’s official status page as you arrive, so what you see is never more than a few minutes old. Below is what to check on your side, what to do while you wait, and how to hear when it’s fixed.
Frame.io down for everyone, or just you?
If the status above says Frame.io is working normally but it isn’t working for you, the problem is most likely closer to home. Press Is it just me? at the top of the page: your own device and our server both try to reach frame.io, and the answer tells you which side the problem is on.
Then try these quick checks:
- Open Frame.io on another network, such as mobile data instead of Wi-Fi.
- Try a different browser or a private window, to rule out an old cache or a browser extension.
- Restart your router if lots of websites are slow, not just this one.
- Make sure your device’s date and time are set automatically: a wrong clock can stop secure connections.
- Try a lower video quality, another device, or the website instead of the app.
Frame.io down? What to do while you wait
- Check which part is affected. Frame.io splits its status into 5 parts, listed under What Frame.io reports on above, so a problem in one may not touch the ones you use.
- Downloaded videos usually still play offline.
- If you’re streaming live, have a second platform ready or tell your audience where to find you.
- Don’t delete videos and upload them again; uploads usually finish once it’s fixed.
- Keep this page open: the status changes by itself when Frame.io posts the fix, so there’s no need to keep refreshing.
If it drags on and the work can’t wait, the alternatives near the top of this page are other video hosting services that are working right now.
Why apps like Frame.io go down
Video and streaming services usually go down during big premieres and live events, after updates, or when part of their streaming network fails. Even big outages are often partial, hitting one feature, one region or one group of users rather than everyone. That’s why Frame.io can work fine for you while its status page reports a problem, or the other way round.
How Appys checks Frame.io
Every status on this page comes from Frame.io’s official status page, where Frame.io’s own team posts problems and fixes. Its status page covers 5 parts: next.frame.io (V4), Developer Platform, Media Processing, blog.frame.io and support.frame.io. Appys reads it whenever someone opens this page and regularly in between, keeps a record of every problem it posts and works out the 90-day uptime from that record. We never change what Frame.io says, and nobody can pay to change a status or a record.
A quiet status page doesn’t always mean nothing is wrong: some companies post small problems late, or not at all. That’s why this page also shows how openly Frame.io reports its problems.
How long do Frame.io outages last?
It depends on what broke. Small problems are often fixed within the hour, while a big outage can take most of a day. The history above lists every problem Frame.io has posted recently, when each one started and how long it took to fix, so you can see what’s normal for Frame.io rather than guessing. While a problem is open, the latest update from Frame.io is shown at the top of this page.
About Frame.io
Video review and collaboration.
Frame.io is made by Adobe. On Appys it’s listed under Video and streaming, with the other video hosting services we follow.
Hear when Frame.io is back
Send one email to [email protected] with Watch Frame.io in the subject and we’ll email you when Frame.io reports a major outage, and again when it’s fixed. You can also follow its problems in a feed reader or a Slack channel, or add a live badge to your own site; both are explained above.
Spotted Frame.io down? Share this page so other people can check too. This is the picture they’ll see:
