Ring down? The answer is at the top of this page. Appys checks Ring’s official status page as you arrive, so what you see is never more than a few minutes old. Below is what to check on your side, what to do while you wait, and how to hear when it’s fixed.
Ring down for everyone, or just you?
If the status above says Ring is working normally but it isn’t working for you, the problem is most likely closer to home. Press Is it just me? at the top of the page: your own device and our server both try to reach ring.com, and the answer tells you which side the problem is on.
Then try these quick checks:
- Open Ring on another network, such as mobile data instead of Wi-Fi.
- Try a different browser or a private window, to rule out an old cache or a browser extension.
- Restart your router if lots of websites are slow, not just this one.
- Make sure your device’s date and time are set automatically: a wrong clock can stop secure connections.
- See whether your devices still respond to their own buttons or switches: many keep working without the online service.
Ring down? What to do while you wait
- Check which part is affected. Ring splits its status into 7 parts, listed under What Ring reports on above, so a problem in one may not touch the ones you use.
- If it controls things in your home, use the devices’ own controls until it’s back.
- Downloaded content, such as saved sessions, usually still plays offline.
- Don’t reset devices or remove them from the app; setting them up again is rarely needed and takes time.
- Keep this page open: the status changes by itself when Ring posts the fix, so there’s no need to keep refreshing.
If it drags on and the work can’t wait, the alternatives near the top of this page are other smart home services that are working right now.
Why apps like Ring go down
Home and lifestyle apps usually go down after updates, or when the cloud service that links your phone to your devices has problems. Devices often keep working on their own. Even big outages are often partial, hitting one feature, one region or one group of users rather than everyone. That’s why Ring can work fine for you while its status page reports a problem, or the other way round.
How Appys checks Ring
Every status on this page comes from Ring’s official status page, where Ring’s own team posts problems and fixes. Its status page covers 7 parts: Ring.com, Video On Demand, Stored Video Recordings, Ring Account Management, Customer Support, Ring Device Health and Ring Mobile Apps. Appys reads it whenever someone opens this page and regularly in between, keeps a record of every problem it posts and works out the 90-day uptime from that record. We never change what Ring says, and nobody can pay to change a status or a record.
A quiet status page doesn’t always mean nothing is wrong: some companies post small problems late, or not at all. That’s why this page also shows how openly Ring reports its problems.
How long do Ring outages last?
It depends on what broke. Small problems are often fixed within the hour, while a big outage can take most of a day. The history above lists every problem Ring has posted recently, when each one started and how long it took to fix, so you can see what’s normal for Ring rather than guessing. While a problem is open, the latest update from Ring is shown at the top of this page.
About Ring
Video doorbells and home security cameras.
Ring is made by Amazon. On Appys it’s listed under Home and lifestyle, with the other smart home services we follow.
Hear when Ring is back
Send one email to [email protected] with Watch Ring in the subject and we’ll email you when Ring reports a major outage, and again when it’s fixed. You can also follow its problems in a feed reader or a Slack channel, or add a live badge to your own site; both are explained above.
Spotted Ring down? Share this page so other people can check too. This is the picture they’ll see:
