SmartThings down? The answer is at the top of this page. Appys checks SmartThings’s official status page as you arrive, so what you see is never more than a few minutes old. Below is what to check on your side, what to do while you wait, and how to hear when it’s fixed.
SmartThings down for everyone, or just you?
If the status above says SmartThings is working normally but it isn’t working for you, the problem is most likely closer to home. Press Is it just me? at the top of the page: your own device and our server both try to reach smartthings.com, and the answer tells you which side the problem is on.
Then try these quick checks:
- Open SmartThings on another network, such as mobile data instead of Wi-Fi.
- Try a different browser or a private window, to rule out an old cache or a browser extension.
- Restart your router if lots of websites are slow, not just this one.
- Make sure your device’s date and time are set automatically: a wrong clock can stop secure connections.
- See whether your devices still respond to their own buttons or switches: many keep working without the online service.
SmartThings down? What to do while you wait
- If it controls things in your home, use the devices’ own controls until it’s back.
- Downloaded content, such as saved sessions, usually still plays offline.
- Don’t reset devices or remove them from the app; setting them up again is rarely needed and takes time.
- Keep this page open: the status changes by itself when SmartThings posts the fix, so there’s no need to keep refreshing.
If it drags on and the work can’t wait, the alternatives near the top of this page are other smart home services that are working right now.
Why apps like SmartThings go down
Home and lifestyle apps usually go down after updates, or when the cloud service that links your phone to your devices has problems. Devices often keep working on their own. Even big outages are often partial, hitting one feature, one region or one group of users rather than everyone. That’s why SmartThings can work fine for you while its status page reports a problem, or the other way round.
How Appys checks SmartThings
Every status on this page comes from SmartThings’s official status page, where SmartThings’s own team posts problems and fixes. Appys reads it whenever someone opens this page and regularly in between, keeps a record of every problem it posts and works out the 90-day uptime from that record. We never change what SmartThings says, and nobody can pay to change a status or a record.
A quiet status page doesn’t always mean nothing is wrong: some companies post small problems late, or not at all. That’s why this page also shows how openly SmartThings reports its problems.
How long do SmartThings outages last?
It depends on what broke. Small problems are often fixed within the hour, while a big outage can take most of a day. The history above lists every problem SmartThings has posted recently, when each one started and how long it took to fix, so you can see what’s normal for SmartThings rather than guessing. While a problem is open, the latest update from SmartThings is shown at the top of this page.
About SmartThings
Samsung’s smart home platform.
SmartThings is made by Samsung. On Appys it’s listed under Home and lifestyle, with the other smart home services we follow.
Hear when SmartThings is back
Send one email to [email protected] with Watch SmartThings in the subject and we’ll email you when SmartThings reports a major outage, and again when it’s fixed. You can also follow its problems in a feed reader or a Slack channel, or add a live badge to your own site; both are explained above.
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